Distributor
KuPE inc.

Store name
TROPOPAUSE ONLINE STORE

Operation manager
Kunimasa Yamada

location
107-0062
Chateau Toyo Minami Aoyama 208, 5-12-24 Minami Aoyama, Minato-ku, Tokyo

Contact email address
info@tropopause.net

Selling price
It is based on the price stated for each product (price including consumption tax).

Necessary charges other than the product price
Consumption tax amount (total amount displayed) Shipping and COD fees

Payment method
Credit card payment, carrier payment, cash on delivery

Payment deadline
Credit card payment: One-time payment at the time of withdrawal after the closing date
Carrier payment: The withdrawal date varies depending on the mobile phone company with which you have a contract and the payment method for carrier payment.
Please contact each mobile phone company to confirm the withdrawal date after the payment is completed.
For cash on delivery: When the product is delivered to the delivery destination, the total amount of the order will be paid to the delivery person in cash.

Delivery time of goods
It will be delivered within 2-7 business days after your order.
(Excluding the year-end and New Year holidays and long holidays)
* It may be delayed depending on the stock status, weather, traffic conditions, and delivery address.
* If delivery is delayed due to our reasons, we will notify you by email.

Returns and exchanges
Defective items, damaged items during delivery, and items that are different from your order will be returned or exchanged at our expense.
* Please report defective products or damaged products during delivery within 8 days from the date of delivery.
(We may refuse to return products after 8 days.
Please check the item as soon as possible when it arrives. )
Please note that we do not accept returns due to customer's convenience.

Expiration date of application
If you want to purchase products with a limited sales period, pre-ordered products (pre-ordered products), etc., please apply by the date stated in the details of each product.

Shipping
Free shipping for orders over 30,000 yen (tax included) per delivery address.
Orders less than 30,000 yen (tax included) will be delivered at a flat rate of 660 yen (tax included) nationwide.
However, in some areas such as remote islands, additional costs will be required.

Cash on delivery fee
Product price (tax included) Fee (tax included)
10,000 yen or less 330 yen
30,000 yen or less 440 yen
100,000 yen or less 660 yen
300,000 yen or less 1,100 yen
500,000 yen or less 2,200 yen